SUPPORT
How can we help?
Answers to common questions are below. Still stuck? Email us and a real person will reply within 1–2 business days.
EMAIL SUPPORT
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Frequently asked questions
How do I cancel Stir Pro?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Stir, and tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge.
How do I get a refund?
Apple processes all App Store payments, so refunds are requested through Apple at reportaproblem.apple.com. We are not able to issue refunds directly.
How do I delete my account?
In the app, go to Settings, then Sync & Account, then Delete Account. This permanently removes your account, profile, posts, and synced data. It cannot be undone.
How do I make my profile private?
Open your profile, tap Edit Profile, and turn on Private Account under Privacy. New followers will then need your approval before they can see your bio, experience, and cocktails.
How do I report a post or block someone?
Tap the ••• button on any post or comment and choose Report or Block. We review every report and remove content that breaks our community rules.
What are image credits?
Each credit generates one AI cocktail photo. Stir Pro includes 100 photos every month, which reset on the 1st and do not roll over. You can also buy one-time packs of 10, 30, or 75 credits; purchased credits never expire and are used after your monthly Pro photos.
Does Stir work on iPad?
Stir is designed for iPhone and also runs on iPad.